1. These terms
2. Information about the Supplier and how to contact them
3. The Suppliers contract with you
4. The Suppliers services
5. Your right to make changes
6. The Suppliers right to make changes
7. Providing the services
8. Your rights to cancel
9. How to end the contract with the Supplier
10. The Suppliers right to cancel
11. If there is a problem with the service
12. Price & Payment
13. The Suppliers responsibility for loss or damage by you
14. How we will use your personal information
15. Other important terms
16. COVID Safe
1. These terms
1.1 What these terms cover. These are the terms and conditions on which Amari Luxury Travel (ATL) will supply services to you.
1.2 Why you should read them. Please read these terms carefully before you submit your booking through us. These terms tell you who we are, how we will provide services to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
2. Information about the Supplier and how to contact the Supplier
2.1 Our role. We provide a wedding car hire service. Our driver will pick up the agreed number of guests from a location of your choice and transport you t the destination(s) you require.
2.2 How to contact us. You can contact us by telephoning us on 07753340994 or by writing to us at amariluxurytravel@hotmail.com Alternatively, you can send us a message via our website enquiry form.
2.3 How we may contact you. If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your booking, in line with our privacy policy.
2.4 “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails and SMS.
3. The Supplier’s contract with you
3.1 How the booking is accepted. The acceptance of your booking will take place when we contact you via email to notify you we have accepted the boking on the basis the deposit transfer is successful. At this point a contract will come into existence on these terms between you and ATL.
3.2 If we cannot accept your booking. If we are unable to accept your booking, we will inform you of this in writing as soon as possible, and either offer you an alternative vehicle or refund any monies paid as soon as possible. This might be because the car you have requested is unavailable on the date you have specified, the car cannot be provided in the requested location, because no chauffeur is available or because we have identified an error in the price or description of the car. This is not an exhaustive list and the reasons may vary.
4. The Services
4.1 Cars may vary slightly from their pictures. The car you book will be the actual car provided on the day. However, the images of the cars on our website are for illustrative purposes only. Although we have made every effort to display the colours and sizes accurately, we cannot guarantee that your computer, mobile phone or tablet will accurately display the colour and dimensions of the cars, thus your car may vary slightly from those images.
4.2 Cars may vary slightly from their description. The car you book will be the actual car provided on the day. The description of the cars on our website is for information purposes only. Although we have made every effort to ensure that the information is correct at the time of publish, we cannot guarantee that a device’s description accurately reflects the colour and dimensions of the cars. Your car may vary slightly its description.
4.3 The scope of the Supplier’s services. In usual circumstances, the booking form and subsequent contract is for the collection of the Bridal/Groom party from the designated collection address and onward transportation to the Ceremony. It also covers the journey of the newlyweds from the Ceremony venue to the designated reception venue. There are no extras to pay unless extra services are requested on the day of the service, these requests are at our discretion and will be charged at our hourly rate.
4.4 Special services excluded from contract. On occasions, at our sole discretion, there may be other special instructions or services that are supplied, by special request, on a ‘no cost’ goodwill basis. Customers should be aware that extras that have not been charged for are strictly excluded from the contract, invoice or any refund which may occur. Therefore, no refund is ever due, in any circumstances, that a discretionary item is cancelled or unavailable for whatever reason. It is recommended that you are covered with adequate insurance.
4.5 Contracted service completion. Under usual circumstances, the service provided on the day will come to an end when the allocated time slot expires. This end point is noted on the itinerary as the “free to leave time”, this is the time that you and the supplier agree that the contract is complete and the car is free to return to its base. There is a degree of flexibility with this, as situations can happen outside of the hirers and our control, for example but not limited to, traffic & weather. Any extension should be discussed with and is at the discretion of the driver. Any additions to the itinerary may result in further fees charged and after the event or covered on a goodwill basis as “special services excluded from contract” (4.4).
The contract may also come to an end if the car is no longer required and the driver has had instruction that he is free to leave. This instruction could come from either the hirer, a member of the wedding party, the wedding planner, the official photographer or a person representing the wedding venue.
4.6 Food, drinks or smoking in cars. No food or drink will be allowed in the cars unless prior consent has been given by the driver. UK law prohibits smoking in cars used by the public as we adopt a strict No Smoking policy. If any food or drinks are consumed in the vehicle it is the hirers responsibility to ensure damage does not occur to the vehicle. Damage to the vehicle through the consumption on food or drink will result in a fee charged to the hirer to return the vehicle back to its original state.
4.7 Choice of route. The chauffeurs will choose the route based on experience, knowledge of the local area and use of satellite navigation, they will accept a route requested by you, however, should this result in extra mileage or time being added to the journey a charge may be made.
4.8 Late alterations to booking. Any alterations made to the booking on the day of the service or a request for additional time may incur an extra charge or may not be honoured if that conflicts with another booking.
4.9 Damages to the car. You will be responsible for the conduct of all passengers during the service and we reserve the right to invoice or make a charge to you for any losses or damage sustained to any part of the car caused by any passenger or a third party incited to cause damage to the car. A minimum charge of £100 will be applied to cover valet costs should fouling be caused by any passenger through food, drink or illness.
4.10 Passengers’ misbehaviour. Violence, foul language, intimidation antagonism or any form of anti-social behaviour towards the chauffeur or any other member of the ALT staff will not be tolerated and will result in the immediate termination of the service and police involvement. Acts of vandalism or malicious damage caused to the car may face prosecution.
4.11 No responsibility for belongings left in the car. The chauffeurs will check the car for passengers belongings left in the car after a service. However, we cannot be held responsible for any item broken during the journey or left in the car after the service. It is up to you to ensure you have all your belongings at the end of the service.
4.12 Confidentiality of information. We offer a policy of total discretion for all clients, the chauffeurs will not discuss who travelled with them, to where or with whom unless authorised by you to do so. The exception to this policy is wedding photography for company promotional purposes. Therefore, unless formally instructed to the contrary, we may take photographs at weddings and publish them in its literature or on its or our website. If you do not wish to have your images used please make us aware of this in writing when paying the reservation fee or balance of the service.
4.13 Extras. There are no extras to pay unless extra services are requested on the day of the service, these requests are at our discretion and will be charged at our hourly rate.
4.14 No alcohol generally allowed. We do not hold a premises or personal alcohol licence and we are prohibited from including the sale of alcohol as part of the fee for provided a wedding car service. However, at the chauffeur’s discretion, ALT and the request of the customer, we may provide complimentary bubbly to toast the celebration after the ceremony, this will be non-alcoholicand must be consumed inside the car. Discretion is applied in a number od scenarios, for example, but not exclusively:
5. Your rights to make changes to the booking
5.1 Your rights to change the vehicle booked. If you wish to make a change to the vehicles that you have ordered before handover please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the car, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract. Your rights to do this are set out below.
5.3 Your rights to change the itinerary. You can make changes to the itinerary without incurring an administration charge. However, where changes will incur additional costs for ALT, this cost will be added to the total cost of the booking. Additional costs will be incurred if the vehicle will have to travel further, or for longer or for the addition of trips or time.
5.2 Your rights to change the booking date. You cannot change the date of the booking, for any reason, except for reasons laid out in clause 8.4 or you have been granted permission by ALT. A date change may incur a reasonable fee.
5.3 Your rights to transfer the booking to another person. You are not permitted to transfer the booking to another person unless you have been granted permission by us in writing.
6. Our rights to make changes
6.1 Minor changes to the cars. We may change the car:
These changes will not affect your use of the car.
6.2 More significant changes to the services. In addition, we may make more substantial changes to the cars, but if we does so, we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund for anything that you have paid up to that date.
6.3 Extreme weather. In the event of adverse weather conditions on the day of the event, either current or forecasted, we reserve the right to cancel the contract (in line with clause 7.5). This is done in the interests of safeguarding both passengers and the car. Adverse weather conditions may include but not limited to snow, ice & floods.
6.4 Changes to our terms. We may change these terms from time to time, but the terms applicable to your booking will be the terms in force when the booking was made, unless you agree to the change or the change is required due to a change in law.
7. Providing the services
7.1 When we will provide the services. We will provide the services on the date set out in the booking confirmation. The booking cannot be transferred to another date, unless your wedding has been cancelled due to any reasons given in point 8.4.
7.2 What will happen if you do not give required information to us. We may need certain information from you so that we can provide the services to you, for example, number of people in the car and addresses for pick-up and drop-off. We will contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and Clause 10.2 will apply) or make an additional charge of a reasonable sum to compensate for any extra work that is required as a result. We will not be responsible for providing the services late if this is caused by you not giving us the information that we need within a reasonable time of us asking for it.
7.3 We are not responsible for delays outside our control. If the supply of the services is delayed by an event outside our control, for example, but not exclusive to, heavy traffic or road closures, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event. We recommend that you are covered with adequate insurance. On the contrary, if the supply of the services is late due to our fault, then you may treat the contract as an end straight away, but must tell us before making use of the services. If you use the car you will lose your right to terminate, but may still be entitled to a part refund.
7.4 Your rights if the car becomes unavailable prior to the wedding day. We will contact you in advance to tell you that we cannot provide the services agreed, unless the problem is urgent or an emergency, for example, but not exclusive to theft, damage or breakdown, which occurs less than 24hrs prior to the commencement of the planned itinerary (if so, clause 7.5 will apply). If we are no longer able to provide you with the contracted car we will offer you a full refund and the contract will be considered terminated (and Clause 8.5 will apply).
7.5 Your rights if the car becomes unavailable on the wedding day. You acknowledge that if an issue arises with the car or chauffeur on the day of the booking (or within 24hrs of the commencement of the planned itinerary) or during the delivery of the service, the ability to source another similar car may be limited. You consent to enable us or the Supplier to arrange an alternative vehicle on your behalf, if we are unable to source a similar car (which may be provided by a different Supplier), we will take action to provide your transportation in any available vehicle (which may be provided by a different Supplier). If an alternative car is provided and the booking value of the car is less than the value of the original car, the difference may be due as a part refund. If an alternative car cannot be provided in a suitable timeframe then the contract will be considered terminated (and Clause 8.5 will apply).
7.6 Your rights to end the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (f) below, the contract will end. A refund or part refund may be due which will be refunded by us. this will be paid proportionally and will not exceed the total booking value, within 7 days of the termination. The reasons are:
a) we have told you about an upcoming major change to the services or these terms which you do not agree to (see Clause 6.2);
b) we have told you about an error in the price or description of the car you have ordered and you do not wish to proceed (see Clause 12.2);
c) the supply of the car is significantly delayed because of our fault;
d) on the day we have failed to deliver the agreed terms of service;
e) we have notified you that we are unable to provide you with the contracted car; or
8. Your right to end the contract
8.1 The hirers due diligence. Once you have received the contact details, there is non-statutory 48hr cooling off period, in which you must perform your own due diligence, to ensure your requirements are met. If you cancel the booking within this period, the reservation fee will be returned to you in full.
8.2 There is no statutory right to cancel. You do not have a statutory right to change your mind in respect of car rental services if the contract provides for a specific date or period of performance. Therefore, if you end the contract before it is completed, where we are not at fault, you may have to pay compensation fees. A contract for services is completed when we have finished providing the services and you have paid for them.
8.3 Cancellation where we are not at fault. If you want to end a contract before it is completed where we are not at fault, just contact us to let us know. The contract will end immediately, but we will keep any money you have paid in advance and may charge you a further cancellation fee as compensation for the costs we will incur, as a result of your ending the contract. The amount of such a cancellation fee will be dependent on the date on which you end the contract. As wedding car bookings are taken in advance of the wedding date, there is a sliding scale of cancellation fees, this to account for likelihood that the specific car may be re-booked on the specific date of your reserved date. If the cancellation is communicated more than 10 weeks (70 days) before the wedding then 50% of the total booking price is due, and you will be required to pay the difference between your reservation fee and this charge. If you cancel within 10 weeks or less, then all of the remaining balance is due. If you pay a cancellation fee and the car is re-booked then your cancellation fee will be reimbursed by us.
8.4 Cancellation fee exemptions in event of postponement. If your event has been postponed and you need to change the date of the booking, due to any of the reasons listed from (a) to (d) in this clause, we will allow you to transfer the booking to an alternative date, provided the new event date is within 540 days (18 months) before or after the original date, subject to availability of the specific car. If the new event date falls outside of this time frame, then clause 8.3 will come in to affect. The original payment schedule must be adhered to, if the hirer fails to adhere to the original payment terms then clause 8.3 will come in to effect. In the first instance, date changes will be completed free of any administration charge, however subsequent date changes may be subject to a £25 administration fee, which is payable at the point of the change. If there is a price increase due to either a change of vehicle or date (the pricing structure may have seasonal variations), then the hirer must pay the the additional cost at the point of the change.
a) The venue cancels the booking.
b) A change to government or local council policy which prevents the event from taking place on the original booking date.
c) The Bride and/or Groom, or immediate family member falls critically ill or dies.
d) Unavoidable catastrophes that interrupt the expected course of events (Force Majeure), this includes, but not limited to extreme weather, terrorist attacks, a pandemic (as confirmed by The World Health Organisation).
8.5 Your rights to end the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (e) below, the contract will end. A refund or part refund may by due from us, this will be paid proportionally and will not exceed the total booking value, within 7 days of the termination. The reasons are:
a) we told you about an upcoming major change